We respect your privacy

PRIVACY NOTICE
The copyright of the material included in this website is owned by Serenity Resort.
All contents present on the Serenity Resort and affiliated companies websites do not include any license for reproduction and/or distribution purposes, therefore it is not permitted to reproduce and/or distribute any contents without the consent of Serenity Resort. References to any goods, service or other materials that showcase a third-party logo, brand, commercial name or manufacturer name, etc., shall not be understood as support, sponsorship or recommendation on behalf of Serenity Resort.
Serenity Resort and its affiliated companies understand that privacy is of the utmost importance to you, our valued guests. It is crucial that you are familiar with our means of collecting, using and disclosing data.

HOW WE COLLECT PERSONAL DATA

  • Online services: We collect Personal Data when you make a reservation, purchase goods and services from our website, communicate with us, post or connect with us in social media pages, sign-up for a newsletter or participate in a survey or promotional offer.
    Property visits and offline transactions: We collect Personal Data when you visit our properties or when you benefit from our on-property services and outlets such as restaurant and activities. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
    Personal Information we collect may include (but not limited to):
    Your contact information (e.g., name, telephone number, email address, postal address);
  • Your financial information (e.g. credit card number, expiry date);
  • When you contact us or our affiliates, we may keep a record of that communication and any communications and correspondence with you.
  • Information related to your travel profile (e.g., accommodation and travel preferences, booking history, special health requirements).
  • Information about your computer, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
  • The information we collect from third parties includes your contact information and information related to your travel profile.

HOW WE USE YOUR DATA
What do we do with your information and what is the legal basis for this use? The Serenity Resort uses your personal information to process and facilitate bookings, provide you with individualised service at our resort, respond to your requests for information, inform you about our products and services and other purposes as set-out in this notice.

HOW WE STORE THE DATA
We may store your data locally in our hotel management software and in the back office computer environment. We keep this data up to 5 years allowing claim, troubleshooting and government or auditor reporting and compliances.
In the internet, we may store your data on the Google Workspace platform. You can read more about the Google security on this link.

SECURITY OF TRANSACTION
All reservations made within the Serenity Resort and affiliated companies websites are performed in a secured domain. All sensitive information provided, i.e. personal data, credit card details, etc., are thoroughly guaranteed in terms of its confidentiality, through encryption and protection from access by any third-party accounts.
Any sensitive information is administered through a Secure Socket Layer (SSL) technology, which adheres to the industry standard for secure web communication around the globe. Any online payments are made with strict compliance with our payment provider to secure the payment gateway.

PAYMENT METHODS
We accept cash payments at the resort. Credit card details given at the time of online reservation are requested in order to guarantee the reservation. Depending on the cancellation policy, charges may be made to the credit card before your stay. Should you wish not to disclose your credit card details virtually, alternative means of e-mail or phone confirmation may be used by contacting our resorts reservation services through the contact details listed on the website.

SECURITY
When accessing this website, you hereby accept that Serenity Resort and its affiliated companies are not responsible for any repercussion and/or damage that may incur as a consequence of use of information in the aforementioned website.
Serenity Resort continuously seeks to apply coherent organizational, technical and administrative measures to protect Personal Data. Unfortunately, storage systems cannot guarantee a 100% security. Therefore, in case, at any given time, you feel that your interaction with us is no longer secure, you can report it directly to us so we can act upon it immediately.

COOKIES POLICY
Cookies are tools used by web servers to store and retrieve information about their visitors. They are small text files which we send to your computer in order to maintain a record of your preferences and remember them upon your return.
These cookies can store information in order to, for example: show contents and offers of special interest in accordance with your profile, or to register the number of times a message is shown to a user.
We use cookies to ensure you get the best experience when accessing our website, understand the relevance, interest, frequency of visit to our website and also to personalize your experience when accessing our online platform.
You can allow, block or delete the cookies installed in your equipment through the configuration options of the browser installed in your computer. Visit the ‘options’ or ‘preferences’ menu on your browser to change the settings and seek assistance with your computer or software vendor.

For any further questions you may contact Serenity Resort using the provided contact options.